We co-operate with some of the best nurseries in The Netherlands. Before your plant is shipped out the nursery will check the plant and will only ship out healthy plants. Therefore we offer a 14 day* health guarantee on all plants.

If you still think there is something wrong with your plant, whether you think the plant is not healthy, has suffered from transit or doesn’t meet the given standard regarding to pot size and hight as mentioned on the product page, don’t hesitate to contact us via support@plantdynasty.nl. Please always include: photo(s)/video(s) of the plant, a copy/photo of the packing slip and a photo of the box to your email. With this information we can evaluate the situation at best and find a solution soon. Delay in the process might occur if we don’t receive the right information at once. Or it can happen that we are unable to process the claim because we don’t have sufficient information. With the photos and information you have provided us we, together with the nursery, will decide the kind of damage and offer an appropriate solution. This decision is made exclusively by us and the nursery.

* The 14 day count starts on the day the delivery company makes the first attempt to deliver the product to your home. If a second attempt has to be made, or your package has to be send to a parcel shop for you to pick it up, these days will be deducted of the 14 day count. Therefore all claims have to be made in a written form by email, no later than 14 days after the first delivery attempt. If the customer has chosen to deliver the package at a parcelshop or it’s been delivered to a parcelshop, it must be picked up within 24 hours for the health guarantee to be applicable.

**Only damage that has occurred during shipping can be eligible for any sort of compensation. Any damaged that has been done by its new owner can never be a part of any compensation. We therefore recommend to leave the plant as it is, don’t touch it further before we’ve given a solution. If a plant has been cut, repotted or dealt with otherwise you loose any right of compensation. Compensations will not be given for reasons as ‘I changed my mind’ or ‘The plant doesn’t look the same as in the photo’ etc. 

The photos shown in the shop are only as example. Of course we try our best to have accurate photos available. However the external condition of the plant may vary from the image shown in this page. We bear no responsibility for plants changing colors and size depending on the season. The seasonal growth changes of the plants are not considered faults or deficiencies.

The shipping costs per country can be found below. Shipping costs can vary per country. The correct shipping costs will always be visible in your cart at the check out. Most of the plants we sell in our shop can be combined and shipped together in one box. When you have too many plants in your cart, or the plants are too big to combine an extra box is calculated. At the check out you’ll also see a notice about this. In that case shipping costs might be doubled. 

All plants are shipped from The Netherlands with PostNL. In some countries (other than The Netherlands) PostNL will deliver the package. In other countries PostNL might co-operate with other transit companies for delivery to your home. 

The soil products which can be found in our shop are shipped with DPD, straight from our home office. Plants and soil products can therefore not be combined. The shipping fee from DPD may vary per country. The exact shipping costs for soil products with DPD will become visible at the check out. 

All our plants will be shipped from The Netherlands with PostNL, our national postal service. Within The Netherlands and Belgium, PostNL is delivers all packages themselves. In other countries PostNL will work together with partnering transport companies to deliver the package at your home.

Our soil products will be shipped from our home office with DPD. In most countries DPD has it own network of transport. In some countries they might co-operate with other shipping companies to deliver the package to your home.

As the plants are shipped directly from the nurseries and the soil products from our home office, these products cannot be combined in one package. 

Yes, of course! Once your package is ready to be shipped you’ll receive an email with tracking code. The information in the tracking will be updated often, showing you the most recent information. On the day of delivery a ‘delivery window’ is shown, so you know when to expect your package.

Shipping time varies per countries. Shipping can take longer when the final destination is further away from The Netherlands. Please find below an indication* of shipping times:

The Netherlands: 1-3 workdays
Belgium: 1-3 workdays
Luxembourg: 2-5 workdays
Germany: 2-5 workdays
Ireland: 2-5 workdays
France: 3-6 workdays
Denmark: 3-6 workdays
Austria: 3-7 workdays
Italy: 3-7 workdays
Croatia: 3-7 workdays
Cyprus: 3-7 workdays
Czech Republic: 3-7 workdays
Malta: 3-7 workdays
Portugal: 3-7 workdays
Sweden: 3-7 workdays
Hungary: 3-7 workdays
Poland: 3-7 workdays
Romania: 3-7 workdays
Slovenia: 3-7 workdays
Slovakia: 3-7 workdays
Bulgaria: 4-7 workdays
Estonia, Latvia and Lithuania: 4-7 workdays
Greece: 4-7 workdays
Spain: 4-7 workdays
Finland: 4-7 workdays
Norway: 5-7 workdays *
Switzerland: 5-7 workdays *

Please know that these transit times are just an indication. Meaning that most of the packages send are delivered within this timeframe, but a shorter or longer delivery time is always possible.

*Shipping to Norway and Switzerland will become available within a couple of weeks. Keep an eye out on our social media or newsletter for updates!

We use our specially designed plant boxes, which holds the plant steady during transport. Because of the folding techniques from the box there is no plastic required to seal the box. The plant is fixated in the box, even when you turn it upside down!