We co-operate with some of the best nurseries in The Netherlands. Before your plant is shipped out the nursery will check the plant and will only ship out healthy plants. Therefore we offer a 14 day* health guarantee on all plants.
If you still think there is something wrong with your plant, whether you think the plant is not healthy, has suffered from transit or doesn’t meet the given standard regarding to pot size and hight as mentioned on the product page, don’t hesitate to contact us via email@example.com. Please always include: photo(s)/video(s) of the plant, a copy/photo of the packing slip and a photo of the box to your email. With this information we can evaluate the situation at best and find a solution soon. Delay in the process might occur if we don’t receive the right information at once. Or it can happen that we are unable to process the claim because we don’t have sufficient information. With the photos and information you have provided us we, together with the nursery, will decide the kind of damage and offer an appropriate solution. This decision is made exclusively by us and the nursery.
* The 14 day count starts on the day the delivery company makes the first attempt to deliver the product to your home. If a second attempt has to be made, or your package has to be send to a parcel shop for you to pick it up, these days will be deducted of the 14 day count. Therefore all claims have to be made in a written form by email, no later than 14 days after the first delivery attempt. If the customer has chosen to deliver the package at a parcelshop or it’s been delivered to a parcelshop, it must be picked up within 24 hours for the health guarantee to be applicable.
**Only damage that has occurred during shipping can be eligible for any sort of compensation. Any damaged that has been done by its new owner can never be a part of any compensation. We therefore recommend to leave the plant as it is, don’t touch it further before we’ve given a solution. If a plant has been cut, repotted or dealt with otherwise you loose any right of compensation. Compensations will not be given for reasons as ‘I changed my mind’ or ‘The plant doesn’t look the same as in the photo’ etc.